Dann Lewis

The man who now runs the state’s tourism office does not pull any punches - but he’s getting results.  Nothing annoys Dann Lewis more than the phone calls he gets around Labor Day each year from television and newspaper reporters asking how the tourism season went. The Season, he delights in telling them, hasn’t gone anywhere. “The assumption that it’s over is crazy’” declares Lewis, director of the Maine Office of Tourism.The Labor day deadline is a prime example of Old Tourism. Dann Lewis is New Tourism, and he is bound and determined to shake up traditional ideas and attitudes toward the industry that in 1997 had a $5.4-billion impact on Maine. The blunt-spoken Dann Lewis came to the Maine tourism shop in 1995 after a career that included building a resort in the Bahamas, running serveral regional airlines in the Caribbean, serving as chief of tourism in the U. S. Virgin Islands and directing the famous “I Love New York” campaign. In other words, he’s a pro, and he doesn’t hesitate to rain on the parade of tourist-trade optimism that has largely characterized the business in Maine for most of this century.Dann Lewis says thing out loud that most Vacationland booster wouldn’t whisper in their sleep. Maine has actually been losing ground in the vacation sector for years and probably decades, Lewis says. The industry in Maine has been marked by complacency both public and private. Business owners have by and large been reluctant to reinvest in their businesses, to the point where Dann Lewis says there are motels in Maine’s premier tourist towns that he wouldn’t check his dog into. With candor like this, it’s hard to believe that Lewis is a state government employee - and one who seems to be succeeding. Not that Maine tourist businesses have gotten a lot of support from the state in the past. Dann Lewis saves some of his most stinging criticism for state government’s past leadership, or lack of it, in promoting tourism. “It really was not done on a very consistent or professional basis up until just a few years ago,” Lewis says. “There was no plan, no overall vision, and very little funding. Maine consistently ranked nearly dead-last for promotional activity.”It would be easy to dismiss Dann Lewis’s comments as self-serving if they weren’t so undeniable. The King administration first approached Lewis about coming to Maine shortly after the 1994 gubernatorial election. He turned down the offer only to accept it a few months later after learning that the Office of Tourism job would not be business as usual. With King’s support, Dann Lewis says the legislature tripled his budget to $4.5 million - and generated four and five times that investment in new tax revenues from additional tourism. For the first time, the office has set up a professionally managed research-based marketing program with one of the major tourism research firms in North America, Longwoods International. Longwoods has made some surprising discoveries about Maine.

“People in Maine tend to think everyone knows about Maine, and that just is not the case,” Dann Lewis says. “If you compare the perceptions of people who have been to Maine and those who have not, and the differences are night and day. Perceptions of those that have never visited are in some cases really bizarre. They think Maine is very cold, very remote, on the Arctic Circle, with nothing to do, and nothing of historical or cultural interest.”

Dann Lewis has also learned -and can show- that tourism contributes more than $300 million in taxes to the state’s coffers and support the equivalent of 101,000 full-time jobs.

But he also has figures that show “Maine has been steadily losing market share,” Lewis disclosed. “If tourism goes up 10 percent in the Northeast and only 3 percent in Maine, we’re losing ground.” The research indicates that the state has failed to keep up with its neighbors since at least 1994, “although we figure the decline goes back decades,” Lewis notes.

If Dann Lewis has done nothing else, he has shown that it pays to market Maine, with a return on investment renging up to eleven dollars back for every dollar spent on tourism promotion. “Before he arrived, there hadn’t been a good professional report done by an experienced independent market research firm that difinitively showed those kinds of returns,” notes Bob Smith, whose Northeast Hospitality, Inc. bought the old Sebasco Harbor Resort in Phippsburg two years ago. “Once people saw that first report, they were amazed.”

With many of Maine’s bedrock industries, such as forest products steadily losing ground, Dann Lewis seems to be positioning tourism to pick up some of the slack and move up to the top of Maine’s economic ladder.

Given the new candor and new professionalism in Maine tourism, just how successful do Mainers want Dann Lewis to be? Is there such a thing as saturation, too many tourists? How does the state protect the Maine that vacationers come here to see?

Dann Lewis believes that the key to handling more tourists lies in expanding the season rather than expanding facilities. He also has a vision of luring more visitors into interior and northern Maine. “One of our goals is to steer tourism into areas that need economic development.” he explaines. In recent years, tourism growth rates have actually increased in interior Maine, although not always without complaints from coastal communities. “In Bar Harbor where business is flat, the people there wanted me to burn in effigy for promoting inland Maine.”

Dann Lewis appreciates the issues that rising visitor numbers bring, but he expresses confidence that Maine can handle them. “Frankly, we don’t have the infrastructure to allow all those people to come to Maine,” Lewis points out, referring to everything from limited highway capacity to limited arrivals by air.

“Dann has really done a wonderful job with bringing Maine up to speed in the tourism business,” notes Sebasco Harbor Resort’s Bob Smith. “We’re making progress and that has helped.” In the end, Lewis’s willingness to tell the tough truth may be the best thing that has happened to Maine since Mr. Moody built his diner.

from: Down East Magazine - April 1999 by Jeff Clark

Goal: To make tourism Maine’s leading industry

Augusta - Maine’s director of tourism, Dann H. Lewis has left a string of success stories in his wake over the years, but now he faces another challenge - making tourism the number-one industry in the state within five years.

Dann Lewis was appointed to head up the state’s tourism office by Governor Angus King, who has made no secret of his desire to promote tourism in Maine.

“It’s a major element in the economic strategy for the state, ” Dann Lewis said in a recent interview. “When I arrived the governor asked me to to prepare a five-year strategy for tourism. One of the major problems, I think, with tourism promotion and development in the past here in Maine is that there’s been no consistent effort. There’s never been a blueprint around which the industry could rally.”

It’s hoped the five-year strategy will remedy that. Dann Lewis said “The bottom line is to see tourism grow geographically, on a year-round basis” - and through tax revenue and job creation, “generally increase it’s contribution to the ecomony.”

Dann Lewis grew up in Massachusetts and in New Hampshire, where he attended Dartmouth College and majored in English literature and mechanical engineering. “After school I went down to the Bahamas and built and operated a small resort, and later wound up as director of marketing for the Bahamas Ministry of Tourism,” Lewis said.

From the Bahamas, Dann Lewis went to the U. S. Virgin Islands where he became director of tourism and oversaw double-digit increases in visitor arrivals. Tha job led him to director of tourism for New York state. After leaving New York, Dann Lewis worked as president of several regional airlines from the West Coast to the Northeast. Though he’s not a commercial pilot, he piloted seaplanes in the Caribbean islands.

The husband of a respected airline consultant and father of two, now resides in South China, Maine.

Dann Lewis said some areas of Maine, particularly the coastline already enjoy status as successful tourist markets. The new challenge is to market the Eastern and inland areas to visitors, and to stretch the season beyond just the summer months.

Similar efforts have paid off in other states, most notably in New York in the late 1970’s when Lewis oversaw the creation of the heart-stopping “I Love New York” campaign. Before the campaign was implemented and promoted on the world stage, there were many areas of upstate New York that did not enjoy a flourishing tourism base and were very much like inland areas of Maine today. Dann Lewis went on to say” I Love New York changed all that, and the prospects here are just as good.”

The most recent economic impact studies done in Maine show tourism account for more than 75,000 jobs and roughly $2.75 billion in expenditures, so its importance to the state cannot be understated, Lewis said.

“I would hazard a guess that at the end of the five-year strategy, you’ll probably see tourism as the number-one industry in the state,” Dann Lewis said.

by: Jonathan Humphrey

Dann Lewis didn’t ease into his new job as director of the Maine Office of Tourism. On his first day, Governor Angus King asked him to figure out how to maximize the value of tourism for Maine. King wanted a written long-term strategy, something the state tourism office had never had before. And he wanted it in three months.

Dann Lewis met his mid-October deadline. He marshalled the advice of business people statewide and crafted a five-year strategy that is likely to drive future discussions of tourism in Maine for years to come.

Dann Lewis’s goal in the plan is to boost tourism expenditures in Maine, last officially estimated at $2.75 billion, by 15 percent by the year 2000. Among other things, the strategy calls for making tourism a year-round industry in Maine.

“It’s an ambitious major program” said Dann Lewis, most recently an executive at several airline companies. But, Lewis said, “you’ve got to have a plan to know where you’re going.”

Dann Lewis admitted that the buggest hurdle over the long-term is likely to be securing adequate funding to further promote and develop tourism. The strategy repeats familiar refrains from past tourism studies, like enticing more tourists to venture inland and into northern Maine and extending the tourism season into traditionally slow months like November and December.

The Dann Lewis strategy has some new twists - ideas that could help Maine market itself without having to dig deeply into state coffers:

• The strategy puts more emphasis on the emerging trend of regional promotion in tourism. The state would continue to project an overall image of Maine. Beneath that marketing umbrella, different regions would market specific activities and packages, and develop a tourism infrastructure in their specific areas.
• The strategy also suggests the state team more often with private businesses, like airlines, car rental companies and tour operators, for more bang for the cooperative dollar. “Virtually everybody in the business should be looking for cooperative dollars to augment their marketing efforts,” Dann Lewis said.

This is familiar turf for Dann Lewis. He worked on the early stages of the blockbuster “I Love New York” campaign earlier in his career. That, he said, was highly leveraged with private funds from domestic and international airlines, companies like Coca Cola and the Broadway theatre owners guild.

Dann Lewis acknowledges that Maine “won’t get that type of scale as New York State, but there are similar opportunities on a smaller scale.”

The point is, Lewis said, “we now have a long term plan, and with tourism a proven economic development engine, it doesn’t make a lot of sense to ignore it.

“From: The Portland Press Herald, November 1995

Dann Lewis is Maine’s (relatively) new Director of Tourism, appointed by Governor Angus King, Jr.

Dann Lewis has been president and vice president of airline industry companies, and has served as Director of Tourism in New York State (overseeing the blockbuster I Love New York tourism campaign), the United States Virgin Islands and also in the Bahamas. He has certainly earned his spurs in all aspects of the tourism industry.

Maine Tour Magazine caught up with him at a meeting at the Holiday Inn By The Bay between another commitment that would bring him to Southern Maine on the same day. In response to a question about Maine’s commitment to the motorcoach industry, Dann Lewis said that it was not defined as yet. Dann Lewis said that the Tourism Department was in the process of developing action plans to go along with a five-year tourism strategy.

When asked what he might have learned about other places that would apply to Maine, Dann Lewis smiled, saying “there’s little new under the sun. A lot of the problems that the industry is facing in Maine today, are the same types of problems that they are facing in the Islands and New York State. Dann Lewis went on the say, “Maine in fact has an outstanding product and a much more varied product than a lot of other areas. There’s an enormous potential here that remains to be tapped.”

Another synergistic effort is Dann Lewis’ participation in Discover New England, a regional consortium formed by the six New England states three years ago specifically to promote New England in international markets.

Dann Lewis and his wife Sherry, have two grown children, both born in the Bahamas. Since Sherry is an airline consultant currently working with American Trans Air in Indianapolis and must travel often, they are hoping to make both commutes easier by settling in the Brunswick area sometime later this year.

Maine winters, says Dann Lewis, are “exhilarating”. He grew up in New Hampshire and Massachusetts so “I adapt fairly well.” Adapting to his new position made this year “very busy,” but for next year he’s “really looking forward to getting into some skiing and snowmobiling.”

This reminds Dann Lewis of times when he used to have ski gear with him when he returned to the Bahamas from promotion tours in Austria. Tourists would see him in the Bahamas airport with his gear and give him looks, thinking maybe “there was something about the Bahamas Islands they weren’t aware of.”

If it’s up to Dann Lewis, there won’t be much about Maine that tourists aren’t aware of!

from: Maine Tour Magazine, 1995

Dann Lewis has done similar work for New York and the Virgin Islands, as well as tourism consulting.
A Texan with a background in the tourism and airline industries was named Tuesday to head Maine’s state tourism office.
Dann H. Lewis is a former director of tourism development for New York state and the U. S. Virgin Islands, and has worked as a marketing consultant for several major clients, the King administration said. He is currently executive vice president of Cirrusair, an air-ground courier service, where he oversaw a corporate restructuring after the company had been sold in a bankruptcy proceeding.
Lewis was one of 13 candidates interviewed and one of only two from outside of Maine, state economic development Commissioner Thomas McBrierty said at a State House news conference. Tourism is Maine’s largest industry.
“He’s been here as a visitor. What he brings is tremendous experience in the tourism industy,” McBrierty said. Governor Angus King, who joined McBrierty in making the announcement, said he wants Lewis to concentrate on coordinating the state’s tourism promotion efforts with private groups that share its goals such as the Maine Publicity Bureau. ”
I would like to see the industry speak with one voice” King said. “I want to change the idea that there is only one ‘tourist season’,” the governor said, referring to ongoing campaigns to lure more visitors to Maine during the traditional off-seasons, to ski in the winter, or take in fall foliage.
Maine spends roughly $2 million a year on tourism promotion. McBrierty said he does not know how that compares with neighboring states but added, “my sense it that it’s relatively low.”
Dann Lewis, who did not attend the news conference, holds a bachelor’s degree from Dartmouth College in New Hampshire.

From: Associated Press, June 1995

Dann H. Lewis has seen Maine through a tourist’s eyes. He has flown into the Portland Jetport, dined on Maine lobster, visited friends along the coast and canoed through Western Maine on the Ossipee River.

Now, the Dallas airline executive will travel to Augusta. But this time, he’s staying. Dann Lewis begins a job on Monday as the director of the Maine Office of Tourism, the top government position in one of the state’s largest industries.

Lewis will oversee an office with an annual budget of $1.8 million and a four-person staff. His primary mission will be to market Maine as a tourism destination. Industry observers say Dann Lewis’ most challenging tasks will be to promote the state despite tight budget constraints and to unite diverse interests within the tourism industry behind those efforts.

Lewis said in a telephone interview that one of his primary goals will be to “get the government side and the private-sector side to work more harmoniously. That’s that I’ve found is very necessary and very beneficial in the other regions I’ve worked in.”

Dann Lewis has worked in many other regions during the 36-year course of his career. He’s headed tourism efforts for some big-name destination spots: the Bahamas, the Virgin Islands and New York State where he was in on the early stages of the “I Love New York” campaign.

Bern Rotman, director of communications for the New York State Department of Economic Development, said Lewis “had a pivotal role to play” in generating tourism industry support for the “I Love New York” campaign.

“Dann’s role was extremely important at a time when we started the advertising in a very big way,” Rotman said.

Lewis will have a lot less money to work with in Maine, where the tourism budget is only one-sixth the size of New York’s. But Lewis has shown himself to be creative in using scarce resources, Rotman said. One way he has done that, Rotman said, is by seeking public-private partnerships - a common theme of Governor Angus King’s administration.
Dann Lewis has spent nearly all his adult life in the travel industry. Immediately after graduating from Dartmouth College he went to the Bahamas and built a resort. “I did everything from drawing the plans to laying the blocks to doing the electrical wiring,” he said.
Lewis subsequently ran his own tourism related development company, worked for years in the public sector for tourism offices and did consulting for clients such as Six Flags Corporation, a big amusement park operator. He’s spent the last decade working for small airline companies, two of which he helped restructure following bankruptcy proceedings.
Job’s a nice fit
Lewis says the job of tourism director in Maine dovetails with both his personal and professional interests. For one thing, he said, he and his wife have been wanting to return to New England for the past three years. They own a summer home in Freedom, N. H. on the Maine-New Hampshire border. They have friends in Maine. And Lewis grew up in Massachusetts.

Professionally too, the job seemed to be a good fit. Lewis said he decided to apply while visiting friends in York earlier this year. While there, he read a newspaper article describing King’s belief in the importance of tourism to the Maine economy. It struck a chord.

Lewis became one of 13 applicants - and one of only two out-of-staters - interested in the tourism job. His appointment was announced in late June.

Lewis was chosen because of his broad experience and the administration’s sense that he would “be good at teamwork,” said Tom McBrierty, commissioner of the Maine Department of Economic and Community Development and Lewis’s boss.

The announcement has been greeted with relief, and curiosity, by Maine’s tourism industry. The relief comes from the fact that the post has finally been filled after a vacancy of three months. The curiosity stems from the fact that few in Maine’s tourism industry know Lewis or have even met him.
One exception is Karen Peterson, president of a York based marketing research firm, Davidson-Peterson Associates. She and Lewis have been friends for over 20 years. Also, his resume includes a five year stint as senior marketing consultant and West Coast director of her firm.

Peterson calls Lewis a “very gentle and quietly intelligent person, with a commanding knowledge of what makes tourism the world’s largest industry”. “What we need most in this industry in Maine is consensus-building” said Peterson. “He doesn’t bring any baggage. He’s not on one side or the other.”

From: Portland Press Herals/Maine Sunday Telegram - July 1995 by Kim Strosnider